Education Support Associate

Michaels Stores • Irving, TX

1d

About The Position

The Education Support Associate will be responsible for aiding the Birthday Party & Online Class team with parties and online classes for Michaels stores in the U.S. and Canada. Areas of focus include customer email, store communication, and coordination with Birthday Party & Online Class team. You must be able to work weekends and three weekdays.

Requirements

• Minimum Education High school Diploma or above
• Minimum Special Certifications or Technical Skills Proficiency in Microsoft Word, PowerPoint, Excel, and Outlook
• Ability to work 3 weekdays and weekends: Saturday (9:00-5:30) and Sunday (10:00-6:30)
• Excellent written and communication skills
• Ability to effectively communicate with cross-functional partners
• Strong attention to detail
• Ability to work independently to meet deadlines
• Comfortable talking on the phone for extended periods of time
• Able to adapt quickly to latest programs and good at multi-tasking
• Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.

Nice To Haves

• 1-2 years of Customer Service experience
• Experience in an office setting, dealing with customer experience in a fast-paced environment

Responsibilities

• Provide store support by answering all in-store event questions, including but not limited to Make Breaks, Kids Club, MakerPlace Seller, and parties.
• Provide customer support by answering experience inbox questions and coordinating any customer resolutions with Customer Care, stores, field leadership and ICUC.
• Facilitate store engagement by calling all birthday party stores to ensure they are prepared for their party and post-party to gather feedback.
• Document store feedback pre- and post-party to coordinate action steps with Party and Event Lead.
• Monitor website and input tickets for any issues relating to Event Hub.
• May host or moderate online classes.
• Gather data for reporting on birthday parties and online classes.
• Schedule Online Classes and Birthday Parties to the online system.
• May test new features and provide UAT support for system enhancements.
• Other duties as assigned

Benefits

• health insurance (medical, dental, and vision)
• paid time off
• tuition assistance
• generous employee discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees