Camera Lens Repair Technician l

Canon Careers•Costa Mesa, CA

10d•$17 - $25•Onsite

About The Position

Located at the Canon Factory Service Center in Costa Mesa, CA, this individual will perform on-site or in-house repair of imaging products including Mirrorless cameras, Digital SLR Cameras, Lens, Flash, Binoculars, Powershots, EF and RF lens, Speedlite Flash, etc. Must be able to lift 15lb. or more in equipment. Benefits start on day one including medical, dental & vision. 40 Hour Work Week, Monday to Friday 7:30 am to 4:30 pm This position requires full-time presence at your assigned office(s)/worksite(s)/territory. Your Impact - Perform in-house servicing, repair of company products. Perform general maintenance tasks, troubleshoot, repair DSLR Camera, Lens, and Flash system - Provide technical support to customers on operational or maintenance aspects of system equipment - Diagnose mechanical, hardware, software and systems failures, using established procedures - Prepare reports for analyses of product failure trends and service ability issues - Work on assignments that are routine in nature, but attention to detail is essential. Also, requires judgement based on established procedures and guidelines - Service and repair designated equipment to Canon standards and specifications to provide efficient and responsive service to customers - Generate service revenue by repairing designated equipmentq - Maintains all technical information and Canon property assigned - Prepare reports and other data for the department to ensure accurate information and record-keeping - Communicate with supervisor, and other departments if necessary, regarding the solution of technical and/or customer service related problem areas - Perform high demand repair volume to support departmental goal of Turn Around Time - Conduct product rework/modifications/ New product inspection

Requirements

HS diploma, GED, or equivalent experience requried, plus less than one year of related experience.
Ability to demonstrate fundamental knowledge of electromechanical equipment
Must be able to lift min. 15lbs in camera/lens/case weight
Basic level of MS excel, Word, Powerpoint
Minimum of six months repair experience of camera or optical products or min. of six months of repair experience in the Electronic Field
Ability to demonstrate mechanical aptitude and use of electrical meter and hand tools to perform repairs
Minimum six months inspecting, testing, grading, repairing or refurbishing experience of electro-mechanical equipment (i.e. office equipment). Working knowledge of computer platforms, general application software and networking environments
Capable of accessing technical websites (i.e. E-Support platform)
Demonstrates ability to work in a collaborative work team environment
Demonstrates a positive internal and external work attitude
Demonstrates good customer service skills and abilities

Responsibilities

Perform in-house servicing, repair of company products.
Perform general maintenance tasks, troubleshoot, repair DSLR Camera, Lens, and Flash system
Provide technical support to customers on operational or maintenance aspects of system equipment
Diagnose mechanical, hardware, software and systems failures, using established procedures
Prepare reports for analyses of product failure trends and service ability issues
Work on assignments that are routine in nature, but attention to detail is essential. Also, requires judgement based on established procedures and guidelines
Service and repair designated equipment to Canon standards and specifications to provide efficient and responsive service to customers
Generate service revenue by repairing designated equipmentq
Maintains all technical information and Canon property assigned
Prepare reports and other data for the department to ensure accurate information and record-keeping
Communicate with supervisor, and other departments if necessary, regarding the solution of technical and/or customer service related problem areas
Perform high demand repair volume to support departmental goal of Turn Around Time
Conduct product rework/modifications/ New product inspection