Part-time Call Specialist (In-Office Position)
About The Position
FirstLink is looking for Part-Time Call Specialists. The Call Specialist will provide support to individuals reaching FirstLink by phone call, text, or online chat. You will lend a listening ear, de-escalate emotional and mental health crises, and make appropriate referrals to local community resources. Your primary responsibility will be engaging with help-seekers across all FirstLink lines, including the 988 Suicide & Crisis Lifeline, 211 Information & Referral Helpline, and various regional or statewide crisis lines. A successful candidate will have some experience in crisis intervention or customer service, as well as strong written and verbal communication skills. Part-Time Call Specialists must be able to work a minimum of 16 hours per pay period, including every other federal holiday. Part-Time employees may work up to 29.5 hours per week. Call Specialists are scheduled for 4- or 8-hour blocks. Availability until midnight several days of the week/weekend, at minimum, is required. Part-Time employees are also required to work three 8-hour weekend shifts per month. FirstLink provides extensive training to ensure that you are confident and ready to make a difference in the lives of others everyday. Training will begin January 15th, 2026. Training will consist of full-time hours (37-40 hours/week). Once training is completed, part-time hours will be scheduled. Are you ready for an exciting opportunity? Apply today!
Requirements
- Must have a high school diploma or GED
- Must be 18 years of age or older
- Must be able to read, write, and follow oral or written instructions
- Minimum of 6 months' working experience in a call center, customer service, human service, or mental health field
- Must be able to work a minimum of 16 hours per pay period, including every other federal holiday
- Availability until midnight several days of the week/weekend, at minimum, is required.
- Must be able to work three 8-hour weekend shifts per month.
Responsibilities
- Provide support to individuals reaching FirstLink by phone call, text, or online chat
- Lend a listening ear
- De-escalate emotional and mental health crises
- Make appropriate referrals to local community resources
- Engage with help-seekers across all FirstLink lines, including the 988 Suicide & Crisis Lifeline, 211 Information & Referral Helpline, and various regional or statewide crisis lines
Benefits
- Employee Assistance Program
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
