Call Cloud Dental Patient Access Specialist (60841)

UNION Community Care•Lancaster, PA

59d

About The Position

The Call Cloud Patient Access Specialist functions as part of the clinical care team and is responsible for delivery of excellent customer service and accurately and efficiently performing patient registration, and appointment scheduling.

Requirements

High School Diploma or G.E.D., Administrative Assistant Degree or Medical Assistant Degree
Excellent customer service and interpersonal skills
Exhibits excellent communication skills
Attention to detail
Good basic computer skills
English proficiency required
Strong team player
Compliance with HIPAA regulations

Nice To Haves

Knowledge of medical terminology a plus

Responsibilities

Ensure all patients and visitors feel warmly welcomed at all Union Community Care sites. Set the tone for a superb care experience.
Provides superior telephone customer service for patients seeking access or assistance. This can include rotation through Call Cloud.
Verifies all patient demographic and insurance information.
Answers incoming phone calls (at site or in Call Cloud) professionally and knowledgably about Union Community Care access and services.
Fully understands the Sliding Fee Discount Policy and Procedures. Offers Sliding Fee Discount to all patients.
Monitors Solution Reach appointment communication platform and cancels, schedules and changes appointments as requested by patients.
Connect with care teams for first call resolutions.
Create patient cases when needed.
Attends site meetings.
Performs other work-related duties as assigned.