Call Ctr Specialist Access
About The Position
Serves as the single point of contact to internal and external customers to ensure easy and seamless access to physicians, employees, patients, programs and services. Handles complex scheduling requests through various channels while utilizing numerous protocols and verification portals simultaneously. Communicates via EPIC to physicians and staff on a daily basis. Provides appropriate and relevant information and facilitates requests within the designated timeframes based on urgency as defined per scheduling protocol. Assures compliance and integrity.
Requirements
- High School Diploma or Equivalent Required
- 2 years experience in customer service Required
Nice To Haves
- Bachelor's Degree in Marketing, Communications or Healthcare Preferred
- General Experience in a physician practice or call center environment Preferred
- General Experience and prior knowledge in scheduling for physician office or radiology Preferred
- General Experience and knowledge working in an Electric Medical Record System (EMR) Preferred
- General Experience communicating in Spanish or other languages (Bilingual) Preferred
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
