Call Center Trainer

Teleperformance•Brownsville, TX

12d•Onsite

About The Position

Overview About TP TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways. With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment. Benefits of working with TP include: Paid Training Competitive Wages Full Benefits (Medical, Dental, Vision, 401k and more) Paid Time Off Employee wellness and engagement programs TP and You Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen. Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit! Purpose Develop and facilitate progression and enhancement training for new hires in order to meet and exceed all aspects of client needs and requirements according to policies and procedures This position is 100% onsite in Brownsville, TX. Work at home is not available for this position.

Requirements

Minimum 1 year call center supervisory or training experience in high paced customer focused environment
Six months previous Customer Service Experience
Ability to work under pressure, plan, meet deadlines and be accountable for the performance of others
Requires solid organizational, administrative, leadership and time management skills
Able to demonstrate personal ownership of tasks and follow through to obtain desired results
Must have a keen sense of attention to detail, taking the initiative
Must be enthusiastic and comfortable speaking in front of large groups of people
Patience with various types of learners
Skilled in determining why and how tasks should be handled to effective completion
Proven experience in overcoming unexpected difficulties and using logical problem solving skills
Excellent written and verbal communication skills
Must have availability to work various shifts influenced by current business needs
High school diploma or GED required
Must pass background and drug tests
Process Excellence
Collaboration
Communication
Emotional Intelligence
Open-Mindedness
Critical Thinking
Solution Orientation
Entrepreneurship
AI Proficiency
Data Literacy

Nice To Haves

Prior training curriculum development (instructional design) experience preferred
College degree preferred or equivalent work experience required

Responsibilities

Coordinate new hire, progression and enhancement training
Train new and existing employees on client projects emphasizing customer confidentiality and security
Develop non-classroom communication and training materials
Assess individual participant and class performance
Participate in minor client interaction including effective curriculum feedback and client visits
Demonstrate the highest standards of ethical and professional conduct in dealing with new employees
Thrive as a team player in a fast paced, high energy, change oriented environment
Ensure all policies and procedures are adhered to including Security, HR, Operations, etc.
Perform other related duties and assignments as required and assigned by supervisor or manager