Call Center Professional Trainer (Remote in USA)

Gainwell Technologies LLC

4d • Remote

About The Position

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.
 SummaryWe’re seeking a highly skilled Trainer who thrives both independently and in collaborative environments. The ideal candidate is a proactive self-starter, motivated by a passion for empowering teams and driving collective success. As part of the Learning, Development and Innovation team, our vision is to be the benchmark for transformative learning experiences.  Our mission is to unify and empower customer experience account teams by providing innovative, consistent and impactful learning solutions that enhance skills and knowledge, fostering exceptional customer experiences for those they serve.  Join us in helping Gainwell serve Medicaid members and providers by creating and delivering industry leading learning initiatives.

Requirements

• 2+ years of experience as a trainer or facilitator.
• Passion for training and desire to facilitate in a virtual classroom environment.
• Strong presentation and interpersonal skills.
• Experience with adult learning principles and learner engagement techniques.
• Demonstrable curriculum development skills.

Responsibilities

• Deliver engaging and interactive training sessions to new and existing call center agents.
• Facilitate virtual training programs to enhance employee skills and performance.
• Adapt training delivery to various learning styles and needs.
• Collaborate with training team and SMEs to ensure training materials are effective and user-friendly.
• Provide post-training support and resources to learners and call center leadership.
• Assess training outcomes through surveys, feedback, and performance metrics.

Benefits

• full-time permanent regular salaried (W-2) employee position.
• Monday through Friday work schedule (40 hours per week).
• Upward career advancement is possible and encouraged.
• Health (medical, dental, vision) benefits start on day 1 of employment.
• Company match 401K and other benefits available within months of starting.
• New employees are eligible to take advantage of flexible vacation policy after ninety (90) calendar days of employment. Any exception requires manager approval prior to employee's Gainwell start date.
• Company provided computer for work use.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed