Call Center Team Member

Columbus Zoo Family of Parks•Powell, OH

3d•$15

About The Position

Supporting Zoo Adventures—One Call at a Time Position pays $15 per hour Join the Team! This flexible, guest service role involves handling customer inquiries, assisting with ticketing and membership information, and providing exceptional service across phone and web-based systems. You’ll be supporting a dynamic, fast-paced environment, working evenings, weekends, and holidays, while promoting our mission of “Empowering People. Saving Wildlife.” If you’re committed to providing excellent customer experiences and thrive in a fast-paced call center environment, we’d love to have you on our team!

Requirements

High school diploma or equivalent preferred.
One year of customer service and/or call center experience preferred.
Experience with web-based phone systems and Salesforce preferred.
Proficiency with Microsoft Office software is required.
Ability to perform accurate data entry and maintain digital records.
Comfortable navigating multiple systems while on active calls.
Strong verbal and written communication skills are required.
Ability to multitask and remain professional during high call volumes.
Demonstrated ability to maintain courteous, helpful, and guest-focused behavior.
Ability to work independently and collaboratively in a team environment.
Availability to work a flexible schedule, including evenings, weekends, and holidays.
Ability to adhere to a drug-free workplace policy, including required testing.
Ability to successfully complete an annual criminal history background check.

Responsibilities

Answer incoming phone calls related to the Columbus Zoo and Aquarium, Zoombezi Bay, and The Wilds.
Provide accurate, courteous, and helpful information to guests.
Maintain positive guest interactions and uphold guest service standards.
Utilize Salesforce and RingCentral to log all calls, inquiries, and guest interactions accurately.
Use Checkfront to assist guests with reservations and booking inquiries for The Wilds.
Perform typing, data entry, and general office duties as assigned.
Promote and up-sell memberships, special events, educational programs, and related offerings.
Educate guests on park programs, events, and experiences to enhance visit planning.
Attempt to de-escalate guest complaints and concerns professionally.
Follow all standard operating procedures, safety protocols, and workplace policies.
Perform other duties as assigned to support call center operations.