Call Center Team Leader

BeMobile•Grand Forks, ND

3d•$65,000 - $85,000•Remote

About The Position

Are you a motivated leader with a passion for customer engagement and team success? BeMobile is seeking a BeHive Team Leader to guide our Outreach/Call Center team! In this role, you’ll lead a team of specialists who drive customer outreach, support our retail stores, and deliver exceptional service. If you thrive on coaching, motivating others, and making a real impact on both your team and our customers, this is the perfect opportunity for you. This is a work-from-home position with certain geographic eligibility requirements.

Requirements

1-2 years of Retail or Wireless experience or relevant experience
1-2 years of Leadership experience
1-2 years of call center or customer outreach experience
Strong Leadership skills to develop a team, build relationships, foster a positive work environment, and ensure there is accountability within the team
Excellent communication, collaboration, and interpersonal skills.
Exceptional time management skills. Must be able to manage multiple tasks with proper attention to detail in each task.
Must be able to execute and train the department processes, Sales Process, and Coaching Process fully to ensure it is being used with the team consistently.
Must have a reputation for exceeding expectations without constant oversight.

Responsibilities

The BeHive Team Leader is accountable for leading, managing, and creating an environment of accountability within their team
Inbound and Outbound Customer Outreach: You must develop a team to handle customer inquiries, objections, and complaints effectively while providing solutions or escalating issues as needed through our different communication mediums (inbound, outbound, and digital communication).
Consistent & Excellent BeHive Specialist Performance: The BeHive Team Leader must set clear expectations and hold everyone responsible for their performance. Encourage ownership of tasks and results while providing the necessary support.
Build Relationships: Lead your team in identifying and pursuing high-potential business leads, building strong partnerships, and developing tailored solutions that meet the unique needs of each business customer.
Elevate Customer Experience: Ensure every interaction—whether it’s the first outreach or post-sale support—is seamless, positive, and leaves business customers feeling valued and supported.
Lead by Example: Balance coaching with action—whether it’s jumping in on calls, assisting with proposals, or helping navigate challenges, you’ll model the leadership behaviors that drive results.
Drive Results: Monitor team performance metrics, provide support where needed, and ensure the BeHive team consistently meets or exceeds sales and service goals.