Call Center Supervisor - SAT
About The Position
Join our dynamic team at OneTouch Direct , a leader in providing comprehensive contact center solutions to Fortune 500 companies. We pride ourselves on delivering exceptional service while cultivating a supportive and engaging workplace culture. We are currently seeking an experienced Call Center Supervisor to oversee our operations and be a pivotal part of our continued growth. As a Call Center Supervisor, you will be responsible for managing a team of customer service agents, ensuring optimal performance, and maintaining high levels of employee engagement. You will play a crucial role in driving key performance indicators and contributing to our mission of excellence in service delivery.
Requirements
- 2+ years of supervisory experience in a call center environment
- Strong leadership and team management skills
- Exceptional verbal and written communication abilities
- Ability to analyze data and make informed decisions
- Knowledge of call center operations and metrics
- Proficiency in call center management software and Microsoft Office
Responsibilities
- Lead and supervise a team of call center agents, ensuring adherence to policies and optimum performance.
- Monitor, analyze, and report on team performance metrics, identifying areas for improvement.
- Conduct regular coaching sessions and training to foster employee development and motivation.
- Develop and implement strategies to achieve performance targets and enhance operational efficiency.
- Ensure high levels of customer satisfaction through effective management of service delivery.
- Handle escalated customer queries and resolve complex issues as they arise.
- Collaborate with upper management to align departmental goals with organizational objectives.
Benefits
- Full time . 40 hours per week schedule with overtime opportunities!
- Great pay . Hourly base salary + benefits!
- Training . Paid training & development
- Benefits . Health Care Plan (Medical, Dental & Vision)
- Growth . Opportunity for professional and personal growth
- Culture . Diverse, welcoming culture with Employee Resource Groups and positive upbeat work environment
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
