Call Center Supervisor- Remote
About The Position
GetixHealth is seeking a Call Center Supervisor to lead a high-performing team within our Healthcare Operations department. This position operates in a fast-paced environment and requires exceptional multi-tasking skills to manage daily priorities effectively. The Supervisor is responsible for coaching, developing, and motivating teammates to meet departmental goals while ensuring compliance, efficiency, and outstanding service delivery. The ideal candidate is a strong communicator and problem solver who thrives on building engaged teams, driving results, and improving processes in a dynamic setting.
Requirements
- High school diploma or equivalent required; Associate or Bachelor’s degree preferred.
- 2+ years of experience in a healthcare call center or revenue cycle environment, with 1+ year in a supervisory or leadership role.
- Artiva experience required (strong working knowledge of workflows, reporting, and system navigation).
- 1+ years of leadership experience in a contact center, healthcare operations, or revenue cycle setting preferred
- Experience managing remote teams and prioritizing workloads across multiple client accounts
- Certified Revenue Cycle Specialist (CRCS) required within the first year of employment
- Proficient in Microsoft Office Suite and contact center technology platforms
- Strong computer literacy and ability to troubleshoot basic technical issues remotely
- Must have a reliable high-speed internet connection and a private workspace suitable for patient and client communications
Nice To Haves
- Knowledge of medical billing, insurance claims, and healthcare administration is a plus
- Experience with healthcare billing systems or EMR software preferred
Responsibilities
- Partner with Human Resources to recruit, interview, and select top talent.
- Build meaningful connections with team members to encourage open communication, trust, and accountability.
- Coach, train, and motivate staff to meet and exceed performance goals.
- Conduct regular one-on-ones, evaluations, and professional development sessions.
- Recognize and reward individual and team achievements to boost engagement and morale.
- Coordinate cross-training and onboarding with Training and Workforce Analysts.
- Establish clear goals and performance metrics for the team.
- Monitor and evaluate results based on productivity, quality, and timeliness.
- Analyze reports to identify performance trends and process improvement opportunities.
- Collaborate with IT, Business Solutions, and Client Services to streamline workflows and enhance efficiency.
- Ensure full compliance with company policies, HIPAA, and PHI standards.
- Identify and implement process improvements that support department goals.
- Manage resources and schedules to maintain service levels and client satisfaction.
- Handle escalated calls or issues, ensuring prompt and professional resolution.
- Partner with leadership and cross-functional departments to align operational objectives.
- Champion GetixHealth’s mission, vision, and values across all interactions.
Benefits
- Comprehensive Health Coverage: Enjoy medical, dental, and vision plans available starting after 60 days of full-time employment.
- Life & Disability Insurance: Benefit from basic life/AD&D, short-term, and long-term disability coverage, with optional voluntary life/AD&D plans.
- 401(k) Plan: Eligible to participate in the company’s 401(k) plan after 6 months of continuous service.
- Paid Time Off (PTO): Start accruing PTO from your very first day of employment.
- Flexible Benefits: Customize your benefits package to fit your personal and family needs.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
