Call Center Specialist - Telecommunications

Piedmont Healthcare•Augusta, GA

About The Position

Experience the advantages of real career change Join Piedmont to move your career in the right direction. Stay for the diverse teams you’ll love, a shared purpose, and schedule flexibility that frees you to live for what matters both in and outside of work. You’ll feel valued, motivated to be your best, and recognized for your contributions to exceptional patient outcomes. Piedmont leaders are in your corner, invested in your success. Our wellness programs and comprehensive total benefits and rewards meet your needs today and help you plan for the future.

Requirements

H.S. Diploma or General Education Degree (GED) Required
1 year of experience in a customer service environment Required

Nice To Haves

Experience in a call center, switchboard, answering service, or message center with exposure to texting, paging, and answering service applications is Preferred

Responsibilities

Under direct supervision, answers all calls directed to hospital's main number, answer service call forwarding lines, general information inquiries, and internal extensions.
Efficiently, courteously, and accurately answers/relays call information, with priority given to emergencies.
Utilizes computerized system for locating physicians, personnel, and patients.
Serves as a major contact for all levels of personnel requiring on-call schedule information and access to off duty personnel.
Will be involved in emergency and disaster preparedness situations.