Call Center Specialist

West Shore Home • Raleigh, NC

1d • $20 • Onsite

About The Position

As an Inside Sales Representative, you will complete inbound and outbound calls with the goal of scheduling appointments for our In-Home Sales Representatives.

Requirements

• Excellent Communication Skills: Clear, friendly, and persuasive.
• Sales-Driven Mindset: You’re motivated by goals and take pride in reaching them.
• Ability to Handle Rejection Positively: You see “no” as an opportunity to improve.
• Previous Call Center or Sales Experience: Preferred but not required.

Responsibilities

• Speak with customers who recently had a project consultation but were unable to move forward at that time - so we are giving these customers a call back to set up a second, faster consultation!
• Make outbound calls to customers interested in the products West Shore Home has to offer!
• Receive inbound calls from customers and follow up on inquiries of customers wanting to hear from you!
• No cold calling!
• Meet and exceed daily and monthly targets.
• Attend daily meetings with your team and department leadership to discuss metrics and priorities.
• Maintain accurate records of all customer interactions in Salesforce.

Benefits

• Comprehensive Health Insurance options (Medical, Dental, Vision, Accident, Life, Critical Illness, Short and Long-Term Disability)
• 401(k) with company match
• HSA plan with company match
• Paid holidays and paid time off (PTO)
• Employee Referral Program
• Employee Discount Program
• Paid training and unlimited professional growth potential

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees