Call Center Specialist
About The Position
Baptist Health is looking for a Call Center Specialist to join our team in Madisonville, KY The Call Center Specialist r esponds to all patient calls timely, assists patients in understanding healthcare billing, updating patient demographics, updating patient insurance information, makes billing/coding inquiries to other departments on the behalf of the patient, and explains self-pay payment guidelines/procedures. Provide the highest level of customer service in an effort to deliver the greatest level of patient satisfaction, which in turn should create a pleasant patient experience. If you would like to be part of a growing family focused on supporting clinical excellence, teamwork and innovation, we urge you to apply now! Baptist Health is an Equal Employment Opportunity employer.
Requirements
- High school diploma or GED required.
- Prior Customer Service experience necessary.
Nice To Haves
- Medical office and call center background preferred, but not mandatory.
Responsibilities
- responds to all patient calls timely
- assists patients in understanding healthcare billing
- updating patient demographics
- updating patient insurance information
- makes billing/coding inquiries to other departments on the behalf of the patient
- explains self-pay payment guidelines/procedures
- Provide the highest level of customer service in an effort to deliver the greatest level of patient satisfaction
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
