Call Center Specialist

Gesher Human Services • Detroit, MI

8h

About The Position

Gesher Human Services is a bridge to hope and opportunity for people at work, at home, and in the community. Gesher’s workforce development, behavioral health, and inclusion programming serves all Metro Detroiters while meeting the needs of the Jewish community. GENERAL JOB DESCRIPTION The Call Center Specialist provides front-line phone, text, and email support to Detroiters seeking career services through Detroit at Work and Gesher Human Services. This role serves as an access point to workforce development programs by conducting intakes, providing information and referrals, scheduling services, and entering accurate program data. The position is primarily phone-based and focuses on customer engagement, navigation of career services, and follow-up support.

Requirements

• High school diploma or equivalent required.
• Strong verbal communication and professional phone etiquette skills.
• Ability to engage callers with empathy, clarity, and problem-solving focus.
• Ability to multitask across phone systems, databases, and scheduling tools.
• Proficiency with computers, Windows, and Office 365.
• Experience entering and maintaining accurate participant records and program data.

Nice To Haves

• Experience with Workforce Development or Career Services preferred.

Responsibilities

• Provide phone, text, and email support to individuals seeking career and employment services.
• Explain available career services, training opportunities, and community resources.
• Schedule appointments for career coaching, workshops, and partner services.
• Route participants to appropriate career centers, staff, or partner organizations.
• Document all participant interactions accurately in required data systems.
• Conduct follow-up outreach to support engagement and service completion.
• Maintain required reports tracking customer activity and outcomes.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED