Full Time Call Center Specialist - Chesapeake
About The Position
As a Call Center Specialist at notifyMD, you will provide friendly, professional, and comprehensive support to our clients' customers. Using excellent customer service skills to provide the best possible experience, you'll handle calls for various businesses, ranging from medical offices to apartment complexes to professional services. You'll ensure that all aspects of the message are collected thoroughly and accurately so that our customers can have confidence that their issue will be relayed to our client. As a key member of our team, you will professionally manage incoming calls by greeting callers, gathering essentially information, and ensuring inquiries are directed to the appropriate parties or documented via detailed messages. Utilizing our state-of-the-art call processing system and specialized call center tools, you will prioritize customer needs effectively while providing Tier 1 technical support and managing service tickets. To maintain high service standard, you will accurately log all interactions and perform any necessary follow-up to ensure complete customer satisfaction.
Requirements
- A welcoming voice with an upbeat tone.
- Strong command of the English language with good spelling and grammar.
- Strong problem-solving skills and attention to detail.
- Excellent communication skills, both written and verbal.
- Ability to work independently as well as part of a team.
- Familiarity with common desktop software and peripherals.
- Computer skills in a Windows-based environment.
- Good attendance
- Ability to type 35 words per minute or more.
Nice To Haves
- Customer service experience
- Experience with ticketing systems and troubleshooting
Responsibilities
- Professionally manage incoming calls by greeting callers, gathering essentially information, and ensuring inquiries are directed to the appropriate parties or documented via detailed messages.
- Utilize state-of-the-art call processing system and specialized call center tools to prioritize customer needs effectively while providing Tier 1 technical support and managing service tickets.
- Accurately log all interactions and perform any necessary follow-up to ensure complete customer satisfaction.
Benefits
- Employee Stock Ownership
- Full Medical, Dental, and Vision Benefits
- Paid Vacation
- Traditional 401K with company matching
- Free Life Insurance policy
- Legal Assistance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
