CALL CENTER SERVICES REPRESENTATIVE I - 60044601

State of Florida • Tampa, FL

4d • Onsite

About The Position

The primary function of this position
is providing support services related to government assistance eligibility in a call center setting. The work performed includes processing a broad range of customer service activities and entering information into a computer-based eligibility system. This career consists primarily of phone interactions with customers.

Requirements

• Must be a current DCF Employee AND
• At least six (6) months working as a Call Center Services Representative I -OPS team member AND
• Two years of experience in clerical activities or public contact experience AND
• Must have the ability to attend a 8 –12 week mandatory paid training course.

Nice To Haves

• Preference for Bilingual in Spanish/English or Creole/English.

Responsibilities

• Answers general inquiry eligibility questions related to program requirements, application processing, case status, and benefit information.
• Processes a variety of eligibility related work activities within designated time frames.
• Educates customers on the benefits and features of My ACCESS Account including account set-up and password resets.
• Resolves Electronic Benefit Transfer (EBT) ACCESS card issues.
• Conducts abbreviated interviews for the purpose of collecting and updating required information on applicants and recipients and their household members for all government assistance programs.
• Requests all additional information/verification required to establish or continue eligibility for government assistance programs. Ensures electronic case records are documented thoroughly and properly.
• Assists customers with referrals to other agencies and community resources.

Benefits

• No state income tax for residents of Florida.
• Annual and Sick Leave benefits.
• Nine paid holidays and one Personal Holiday each year.
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options.
• Retirement plan options, including employer contribution (For more information, please click
• Flexible Spending Accounts.
• Tuition waivers.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees