Call Center Representative I
About The Position
To be the first reliable point of contact for Patients, Families and Providers. Providing the Simply Better MemorialCare Experience in every interaction with guests and colleagues. Essential Functions and Responsibilities of the Job · Deliver the Simply Better MemorialCare Experience in every interaction with Patients, Families, Providers and Colleagues. · Prioritize service and customer experience within each interaction. · Ensure unforgettable guest experiences through unmatched service. · Demonstrates strong guest-focused engagement over the phone, email, and chat. · Demonstrates effective communication, interpersonal, written and verbal skills. · Strong organizational skills. · Must be able to multi-task and maintain calm demeanor. · Must possess problem resolution and follow through skills. · Knowledge of managed care and the business segments. · Knowledge and ability to schedule reservations for patients/family. · Be at work and be on time. · Follow company policies, procedures and directives. · Interact in a positive and constructive manner. · Prioritize and multitask. Placement in the pay range is based on multiple factors including, but not limited to, relevant years of experience and qualifications. In addition to base pay, there may be additional compensation available for this role, including but not limited to, shift differentials, extra shift incentives, and bonus opportunities. Health and wellness is our passion at MemorialCare—that includes taking good care of employees and their dependents. We offer high quality health insurance plan options, so you can select the best choice for your family. And there’s more... Check out our MemorialCare Benefits for more information about our Benefits and Rewards.
Requirements
- 1-2 years customer service experience or other related guest-focused engagement preferred.
- Call center experience necessary in a fast-paced setting.
- Excellent computer and typing skills are necessary.
- Use and knowledge of Windows, Microsoft Office, and Outlook (operates PC with speed and accuracy)
- High School diploma, GED required.
- This FT position is Mon-Fri and requires flexibility with scheduling between the hours of 730am-9pm Mon - Fri and 1 weekend day per month.
Nice To Haves
- Some medical terminology preferred.
- Spanish speaking a plus.
Responsibilities
- Deliver the Simply Better MemorialCare Experience in every interaction with Patients, Families, Providers and Colleagues.
- Prioritize service and customer experience within each interaction.
- Ensure unforgettable guest experiences through unmatched service.
- Demonstrates strong guest-focused engagement over the phone, email, and chat.
- Demonstrates effective communication, interpersonal, written and verbal skills.
- Strong organizational skills.
- Must be able to multi-task and maintain calm demeanor.
- Must possess problem resolution and follow through skills.
- Knowledge of managed care and the business segments.
- Knowledge and ability to schedule reservations for patients/family.
- Be at work and be on time.
- Follow company policies, procedures and directives.
- Interact in a positive and constructive manner.
- Prioritize and multitask.
Benefits
- Health and wellness is our passion at MemorialCare—that includes taking good care of employees and their dependents.
- We offer high quality health insurance plan options, so you can select the best choice for your family.
- Check out our MemorialCare Benefits for more information about our Benefits and Rewards.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
