Call Center Sales Agent - Fayetteville

eClerx•Fayetteville, NC

8d•Onsite

About The Position

We are seeking a highly motivated Sales Specialist (Inbound/Outbound) to serve as the first point of contact for potential customers exploring our products and services. In this role, you will manage customer inquiries with professionalism, energy, and a clear focus on understanding customer needs. You will confidently position our client’s offerings, present tailored solutions, and actively guide customers toward completing a purchase. A key objective of this role is to drive revenue growth by converting inbound and outbound calls into successful sales. You will be expected to consistently meet and exceed performance targets while ensuring each customer receives an exceptional experience. We are looking for a candidate with a strong passion for sales, a competitive mindset, and a proven ability to influence buying decisions. The ideal individual is motivated by achieving (and outperforming) sales goals and is excited by the opportunity to earn attractive, performance-based incentives. Work Location - This is an in-office position (No remote or work-at-home positions available for this role). You will be required to complete training and continue to work in office premises located at eClerx, 235 N McPherson Church Road, Fayetteville, NC 28303.

Requirements

Previous experience in inbound/outbound sales in a call center preferred.
Excellent communication skills, both verbal and written.
Strong interpersonal skills with a customer-centric approach.
Ability to work in a fast-paced environment and handle high call volumes.
Proven track record of meeting or exceeding sales targets.
Familiarity with CRM systems and basic computer proficiency.
Flexibility to work various shifts, including evenings, weekends, and holidays.
High school diploma or equivalent; additional education or certifications are a plus.
Willing and able to work different shifts: late nights, holidays & weekends.
Available to work from the office building – work from home positions not available
Only full-time schedules are available.

Responsibilities

Engage with customers in sales related conversations
Listen actively to customers' needs and provide accurate information about our products/services
Demonstrate a deep understanding of our product/service offerings and confidently articulate their features and benefits
Utilize effective sales techniques to persuade customers and close deals
Handle objections and address customer concerns with empathy and problem-solving skills
Process sales transactions accurately and efficiently
Meet or exceed sales goals and other KPIs on a consistent basis
Maintain thorough and up-to-date knowledge of company policies, procedures, and promotions
Document all interactions and transactions in the system accurately