Call Center Sales Agent

Alterra • Snowshoe, WV

1d • $16

About The Position

Join our Contact Center as a Sales Agent and be the first point of contact for guests at Snowshoe Mountain Resort! We're seeking hospitality-driven individuals to help turn vacation dreams into reality. Enjoy a generous benefits package, potential work-from-home options, and commission on sales. If you’re professional, friendly, and dependable, we want you on our team!

Snowshoe, when you first hear the name, instinctually everyone's thoughts immediately settle on winter sports. While it's true that in 1974 Snowshoe Mountain nestled its roots in West Virginia's Cheat Mountain range as a small ski town, we've grown into quite the outdoor adventure mecca. With 11,000 acres of explorable terrain, a legendary bike park, three unique ski areas, and activities like paddle boarding, RZR tours, snowmobiling, snowtubing, music festivals, and international competitive events; the options are endless for anyone willing to embrace our Forever Wild lifestyle. Here on the mountain, we believe to provide the best guest experience you must live that experience yourself...so we work hard, play harder, and get paid doing what we love!

Requirements

• High School Diploma or GED
• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations.

Nice To Haves

• Previous Call Center Experience

Responsibilities

• Provide friendly, quality customer service.
• Develop in-depth knowledge of products, including Lodging, Season Passes, daily tickets, Ski School, and Ikon Pass.
• Become proficient in sales systems (training provided).
• Assist with trip planning by building itineraries, educating guests, upselling activities, and answering resort questions.
• Stay updated on resort and system knowledge.
• Use professional selling techniques aligned with Quality Tracks standards.
• Collaborate with team members and other departments.
• Cover 8-hour phone shifts, with potential for longer hours during peak times.
• Ensure exceptional follow-up for guest satisfaction.
• Address and resolve guest complaints effectively.
• Maintain strong customer service and safety awareness, following instructions accurately.
• Adhere to grooming standards and demonstrate punctuality.
• Work collaboratively as part of a team.

Benefits

• Free skiing and snowboarding privileges at Alterra resorts + Discounts on Ikon Passes!
• 401k plan available to any employee over the age of 18
• Discounted Friends and Family Lift Ticket Vouchers
• 30% off Snowshoe food & beverage locations (excludes alcohol), 30% off soft goods like clothes, 15% off hard goods like skis at Snowshoe owned retail locations.
• Pro Deals from some of the industry’s top brands such as North Face, Darn Tough, and many many more!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED