Call Center Representative (72932)
About The Position
At Orthopedic Associates of Lancaster (OAL), we’re more than just a medical practice—we’re a trusted part of the community. For generations, families across Central Pennsylvania have turned to us for expert orthopedic care delivered with compassion, innovation, and integrity. With five convenient locations—Lancaster, Willow Street, Manheim (at the Spooky Nook Sports Complex), Lebanon, and Ephrata—OAL offers a dynamic and patient-centered work environment. We’re proud to be consistently recognized for our cutting-edge technology, advanced procedures, and warm, professional staff. Our team includes not only leading orthopedic physicians and surgeons, but also dedicated professionals across clinical and administrative roles who make exceptional care possible every day. OAL is privately owned by our surgeons and supported by a team of 400+ employees who share a commitment to excellence. At our Lancaster and Lebanon campuses, we operate our own outpatient orthopedic surgery center—NPSC—where we perform a wide range of surgeries, including total joint replacements, using the most advanced techniques available. When you join OAL, you're joining a respected organization where your work makes a difference. Whether you’re clinical, clerical, or somewhere in between, we offer a culture of collaboration, opportunity, and purpose—all in service of helping people live stronger, healthier lives. CALL CENTER REPRESENTATIVE Position Type: Full-time/No weekends/No Holidays Location: Lebanon, PA or Willow Street, PA JOB DESCRIPTION Summary/Objective: We are currently seeking a Call Center Representative who is a friendly, team-orientated, and self-motivated individual who is able to function in a fast-paced office environment while providing exceptional service to our patients.
Requirements
- High School Diploma or equivalent.
- Proficiency with windows-based computer programs.
- Minimum of one (1) year of experience working with the public.
Nice To Haves
- Previous experience in a call center is preferred.
- Previous medical office experience is preferred.
- Demonstrates a strong commitment to the mission and values of the organization.
- Excellent customer skills and a team-oriented approach to work.
- Positive attitude.
- Effective communication skills.
- Ability to be flexible to patient needs.
Responsibilities
- Answer phone calls and respond to caller inquiries regarding appointments or general information.
- Schedule appointments in accordance with the timing needs of callers and Provider availability.
- Route calls to relevant department or personnel.
- Making follow up phone calls to patients and facilities.
- Obtain, enter and verify insurance and patient demographic information.
- Performs other related duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
