Call Center Representative

Global Lending Services • Greenville, SC

1d

About The Position

Do you thrive in a fast-paced, high-energy environment? Are you someone who enjoys a challenge, loves talking with people, and takes pride in helping customers find their way forward? If you’re equal parts negotiator, problem-solver, and empathetic listener—this opportunity could be the perfect fit for you. As a Call Center Representative in Collections, you’ll manage a portfolio of auto loan accounts, connect with customers to understand their situation, and work collaboratively to create win-win payment solutions. You’ll make up to 200 outbound calls per day, and on average will speak with 20 customers regarding their delinquent accounts while building positive relationships. If you’re motivated by goals, enjoy meaningful customer interactions, and want to be part of a team that supports your success, we’d love to hear from you!

Requirements

• High school diploma or equivalent
• Excellent interpersonal skills: friendly, tactful, empathetic, and able to influence and manage conflict
• Strong judgment and discretion with highly sensitive and confidential information
• Proficient computer skills with internet and standard business tools (Microsoft Office); quick to learn new system
• Ability to build cross-functional partnerships and maintain positive customer relationships
• Active listening skills; comfortable probing and asking targeted questions to gather information
• Strong verbal and written communication with internal and external customers
• Team player who can adapt in a fast-paced, changing environment
• Excellent organization and attention to detail; able to manage multiple priorities
• Commitment to GLS core values and key competencies

Responsibilities

• Manage a portfolio of auto loan accounts
• Connect with customers to understand their situation
• Work collaboratively to create win-win payment solutions
• Make up to 200 outbound calls per day
• Speak with 20 customers regarding their delinquent accounts while building positive relationships

Benefits

• Medical, dental, vision, telemedicine, supplemental insurance benefits, long-term and short-term disability
• 401K with employer match and 100% immediate vesting
• Paid Time Off (PTO) and paid company holidays to help you balance work and personal life
• Paid Volunteer Time Off (VTO) Annually
• Tuition Reimbursement
• Parental Leave
• Business casual work environment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees