Call Center Representative - Bilingual

Guadalupe Credit Union • Santa Fe, NM

1d • $22 • Onsite

About The Position

Guadalupe Credit Union is looking for a Call Center Representative to join our team! In this role, you'll support our members over the phone and through digital channels by accurately handling financial transactions, answering questions, and connecting them with the best financial tools and advice to help them thrive. GCU offers a comprehensive benefits package to support your overall well-being.

Requirements

• Bilingual in Spanish and English is required , including the ability to understand and speak fluently.

Nice To Haves

• Previous customer service experience in a call center or financial institution
• Experience with multi-line phone systems
• Familiarity with basic financial products and online/mobile banking

Responsibilities

• Answer incoming calls promptly and professionally, assisting members with account inquiries and transactions.
• Process financial transactions accurately, including payments, transfers, and account maintenance requests.
• Educate members on products, services, and digital banking options to meet their financial needs.
• Handle multiple phone lines and manage call flow efficiently while maintaining member confidentiality.
• Research and resolve member issues by collaborating with other departments.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed