Bilingual Call Center Representative

TEKsystems • Austin, TX

3d • $20 - $20 • Hybrid

About The Position

As a Call Center Representative, you will be responsible for handling a large volume of inbound and outbound calls related to health insurance in a timely manner, following call center scripts when handling different topics, identify customer needs, clarify information, assist customers in the enrollment process using sales techniques, research and provide solutions. The chosen candidate will maintain records of conversations and results and meet team/personal qualitative and quantitative targets.

Responsibilities

• Responsible for answering inbound calls to process PCP Change Requests, send member ID cards, explain to members how to log into portal, and update member demographics.
• Access and interpret customer accounts and provider data to provide answers to inquiries
• Assist customers in the enrollment process using sales techniques
• Maintain communication equipment by reporting problems
• Accomplish sales and organization mission by completing related projects as assigned.
• Adhere to established quality and production standards
• Maintain customer privacy
• Protect company proprietary information

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed