Bilingual Call Center Representative
About The Position
Job Summary: Reporting to the Manager of Business Development, the Call Center Representative is responsible for handling a large volume of inbound and outbound calls related to health insurance in a timely manner, following call center scripts when handling different topics, identify customer needs, clarify information, assist customers in the enrollment process using sales techniques, research and provide solutions. The chosen candidate will maintain records of conversations and results and meet team/personal qualitative and quantitative targets. Essential Duties: • Responsible for answering inbound calls to process PCP Change Requests, send member ID cards, explain to members how to log into portal, and update member demographics. • Access and interpret customer accounts and provider data to provide answers to inquiries • Assist customers in the enrollment process using sales techniques • Document all customer interactions • Maintain communication equipment by reporting problems • Accomplish sales and organization mission by completing related projects as assigned. • Adhere to established quality and production standards • Maintain customer privacy • Protect company proprietary information
Requirements
- health plan
- managed care
- health insurance
- call center
- inbound call
- enrollment sales
- insurance sales
- tele sales
- retail sales
Responsibilities
- Responsible for answering inbound calls to process PCP Change Requests, send member ID cards, explain to members how to log into portal, and update member demographics.
- Access and interpret customer accounts and provider data to provide answers to inquiries
- Assist customers in the enrollment process using sales techniques
- Document all customer interactions
- Maintain communication equipment by reporting problems
- Accomplish sales and organization mission by completing related projects as assigned.
- Adhere to established quality and production standards
- Maintain customer privacy
- Protect company proprietary information
Benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
