Call Center Representative

Cenvar Roofing & Solar • Lynchburg, VA

29d

About The Position

What you'll do
Manage inbound & outbound calls in a timely manner
Identify customers needs & clarify information
Record accurate customer data
Schedule estimates
Provide excellent customer service
Act as a first point of contact for customers seeking roofing services
Electronically map routes to determine branch service area
Other duties as assigned

Requirements

• Exceptionally strong written & verbal communication skills
• Ability to be trained on & navigate company software
• Basic to Intermediate computer skills to include familiarity with using email and some experience with Google Sheets or Excel
• Must be able to effectively communicate through a headset & computer telephone
• Ability to read a regionalized map to determine service area by branch
• Record keeping, organization & accurate documentation ability
• Must have previous receptionist, call center or office environment experience
• Must be able to type a minimum of 45 WPM
• High school diploma or equivalent
• Must have reliable transportation
• Must be comfortable working in an environment where dogs are present without accommodation

Responsibilities

• Manage inbound & outbound calls in a timely manner
• Identify customers needs & clarify information
• Record accurate customer data
• Schedule estimates
• Provide excellent customer service
• Act as a first point of contact for customers seeking roofing services
• Electronically map routes to determine branch service area
• Other duties as assigned

Benefits

• Health, dental, vision, and life insurance (available after 60 days).
• 401(k) participation with 4% employer matching contributions.
• PTO and 8 paid company holidays per year.
• Tuition-free college courses through our Education Program (up to $7K/year) and reimbursement for approved professional/personal development books.
• Exclusive discounts on roofing, gutters, repairs, solar, and windows.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED