Call Center Representative

P.E.A.C.H. Teams•Pasco, WA

26d

About The Position

We are the market leaders and looking for our employees to grow in the future and move up the ladder. We are a very aggressive and growing company. We want only the very best and very motivated. With generations of experience delivering the highest quality service available to its thousands of customers, we are fully dedicated to maintaining its position as a top rated service company. We are looking for highly professional and organized Call Center Agent for our fast-paced business. The primary function of the Call Center Agent is to manage incoming and out bound calls. OB call booking will pay a 5 per booked call with looking to book 10 calls a day. Call Center Agent will drive new appointments by organize, prioritize and equally divide customer orders to available Field Technicians. May handle service calls from fielding inquiries, addressing customer questions. Utilizes customer service training to educate and assist customers in choosing service and products. Follows company training to ensure prompt and accurate of outbound calls. . This position is aware of the importance of Field Technician incentive programs and ensures fair and equitable distribution as well as proper documentation of work. One shift is for 8-5 and one shift is for 9-6

Requirements

3 years of customer service experience requested
Must be proficient with Office, computers, and phones.
Must have strong communication skills, including a pleasant phone demeanor.
Service Titan Software Platform Knowledge.
Must have practical experience in and the methodology behind efficient practices in dispatching.
Must be able to work with technicians to ensure the highest level of customer satisfaction and technical correctness of the completed job.
Must be able to utilize phone, cell phone, text, email and internet at a high level of expertise.
Must be motivated to work independently and multi-task.

Responsibilities

Manage incoming and out bound calls
Drive new appointments by organize, prioritize and equally divide customer orders to available Field Technicians
Handle service calls from fielding inquiries, addressing customer questions
Utilize customer service training to educate and assist customers in choosing service and products
Follow company training to ensure prompt and accurate of outbound calls
Ensure fair and equitable distribution as well as proper documentation of work