Call Center Representative

Propel Holdings•San Juan, PR

8d•$17

About The Position

The Call Center Representative serves as a key point of contact for Propel Bank customers, delivering accurate, timely, and professional service. This role supports customer acquisition and retention by handling inquiries, processing loan applications, and promoting Propel Bank products with confidence and efficiency.

Requirements

Fully bilingual in English and Spanish with advanced verbal and written proficiency
High school diploma or equivalent required
Minimum of one year of customer service or call center experience in a sales-focused environment
Strong communication skills and customer-focused mindset
Proficiency with Microsoft Office and internet-based applications
Ability to perform effectively in a fast-paced, goal-driven environment
Proven capability to manage high call volumes while maintaining a professional and personable approach

Responsibilities

Manage inbound and outbound customer calls in a high-volume environment
Utilize multiple web-based systems to investigate, verify, and document customer information
Review, verify, and update loan applications to determine customer eligibility
Respond to customer inquiries with accuracy, professionalism, and urgency
Generate new business by converting inbound inquiries into new customer accounts
Serve as a knowledgeable resource on Propel Bank products and services to build customer trust
Collaborate with team members to achieve individual and departmental performance goals