Call Center Representative

Infinity by Marvin • Eagan, MN

34d • $18 - $21

About The Position

Infinity Replacement is our dedicated window and door replacement business, bringing Marvin’s legacy of quality directly to homeowners. Through a direct-to-consumer model, we deliver premium fiberglass products, personalized in-home consultations, and professional installation—making the window replacement process simple, seamless, and satisfying.
Are you a people person who thrives on connecting with others, solving problems, and creating positive customer experiences? We’re looking for a driven and enthusiastic Call Center Representative to support our Marvin Replacement business. In this role, you’ll be the first point of contact for potential customers—guiding them toward the right solutions and setting the stage for successful sales appointments.

Requirements

• High school diploma or equivalent
• Prior experience in a call center type of environment is required.
• Excellent verbal and written communication skills
• Strong problem-solving and multitasking abilities
• Proficiency with computers and CRM systems
• Ability to remain calm and professional under pressure
• Self-motivated with a strong work ethic
• Evening and weekend availability is required

Responsibilities

• Engage with potential customers via phone, text, email, and web chat to understand their needs
• Educate prospects on our products and services, and assess if we’re the right fit
• Follow up with leads to keep conversations moving toward appointments
• Use standardized scripts and vetting criteria to capture all key information
• Analyze past interactions and take steps to reschedule missed appointments
• Accurately input customer details and project information into Salesforce
• Refer leads we can’t serve to our trusted business partners

Benefits

• $300 annual wellbeing account to spend on what helps you feel happy + healthy
• Better Living Day! (a paid day off to go have some fun)
• Annual profit sharing – recognizing everyone’s contribution to Marvin’s success
• Giving at Marvin – participate in organized volunteer opportunities
• Brighter Days Fund – financial support from your colleagues and the Marvin family during personal hardships
• health insurance
• paid holidays
• paid parental leave
• a 401(k) retirement savings match

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED