Suit Preparer

Perdue, Brandon, Fielder, Collins and Mott L.L.P.•Houston, TX

2d•Onsite

About The Position

Perdue Brandon Fielder Collins & Mott, LLP in Houston TX is seeking to hire enthusiastic full-time Call Center Representatives to resolve delinquent accounts using outstanding communication and customer service skills. The typical work schedule in our Collection Center is Monday - Friday, 8:30 am - 5:00 pm. Perdue Brandon Fielder Collins & Mott LLP (PBFCM) is one of the oldest and largest law firms in Texas focused on government collection matters. We represent many types of governmental entities such as school districts, cities, counties, hospital districts, appraisal districts, special districts, courts, and toll road authorities. Our experienced team handles a wide variety of government collection issues such as delinquent tax matters and fine and fee collections. At PBFCM, we offer our employees a professional, yet casual team-based environment where we work together to accomplish our goals. Our management's open-door policy encourages employees to have a voice and shows that their opinions matter to our success as a company. We value and reward hard work which is why we offer competitive compensation, excellent benefits, and opportunities for advancement. For more information on our Firm, please visit our website at www.pbfcm.com.

Requirements

Previous office experience required, 1-2 years
High School diploma or equivalent (Required)
Must be able to utilize headset and computer terminal and navigate through multiple computer systems to input and retrieve information.
Position requires the ability to work in a very structured environment with a diverse workforce.

Nice To Haves

Call Center Experience preferred, 6 months of experience within the call center at Perdue Brandon Fielder Collins and Mott preferred
Bilingual skills a plus, Spanish, Vietnamese a definite plus
Some college (Preferred)
Decision-making skills – Call Center professionals must be able to work independently and make decisions that balance the interests of the Firm, and the customer and make decisions that are cost effective.
Creative problem-solving skills – Every call is different, responding to these challenges demands quick and creative solutions.
Ability to effectively deal with difficult people – Customers can be difficult, and you need to be able to respond to difficult behavior with diplomacy and tact.
Little need for control – People who have a great need for control or rigid structure might find call center work challenging, call center work is unpredictable, chaotic and in a constant state of flux.
Tolerance for stress – Candidates must demonstrate a healthy response to stressful situations and an ability to maintain control in the midst of chaos.

Responsibilities

Responsible for finding contact information, researching lien holders, and requesting title work and probate as required
Ensure that all appropriate parties have been contacted and provided the opportunity to pay prior to the initiation of litigation
Responsible for the creation of all supporting documentation to prepare for litigation
Follow the collection calendar
Assist as required by the Supervisor / Management
Meeting daily, weekly, and monthly production objectives.
Accountable for call quality, attendance, and adherence to work schedule results