Call Center Representative for Medical Practice

Jonathan M Frantz Md•Fort Myers, FL

About The Position

This is a great opportunity for someone seeking a carrer in the medical arena. This position is for a Call Center Patient Care Coordinator at our multi-specialty, multi location practice. With us, you will be responsible for Answering all incoming calls in a call center setting. Knowledge, understanding, and relevant experience with telephone etiquette, including strong listening skills are essential. Excellent customer/client service skills are essential to this position. Strong communication skills including: verbal, written and listing skills. Strong ability to listen carefully to the needs of the patient and ensure that the caller is accurately addressed. Directs calls appropriately and accurately documents the call to a call system and registration systems. Answers questions using proper protocol and provides information to caller. Ensures that calls are forwarded appropriately. Schedules new and existing patient examinations, registers new patients into our EHR system and provides direction regarding the new patient registration process. The Call Center Representative will handle a variety of incoming patient inquiries or requests and will use the appropriate resources to complete accurate responses. Must be able to write accurate notes in the patients' electronic health record. Assures all communications and transactions with patients/guardians are conducted in a mature, calm, sensitive and respectful manner. Proficient in use of a patient electronic records system, including updates to insurances and procedure entry. Ability to utilize electronic health record system to enter, retrieve and document patient information, notes and tasks to record patient communications. Understands and maintains Protected Health Information in accordance with HIPAA guidelines. Demonstrated ability to work in a large team environment. Ability to work in a fast paced environment and possess the ability to prioritize, maintain a high level of attention to detail, organization, and flexibility. Has a working knowledge of all insurance, vision and managed care plans.

Requirements

Knowledge, understanding, and relevant experience with telephone etiquette, including strong listening skills are essential
Excellent customer/client service skills are essential to this position
Strong communication skills including: verbal, written and listing skills
Strong ability to listen carefully to the needs of the patient and ensure that the caller is accurately addressed
Understands and maintains Protected Health Information in accordance with HIPAA guidelines
Demonstrated ability to work in a large team environment
Ability to work in a fast paced environment and possess the ability to prioritize, maintain a high level of attention to detail, organization, and flexibility
Has a working knowledge of all insurance, vision and managed care plans

Nice To Haves

Medical office experience preferred but not required

Responsibilities

Answering all incoming calls in a call center setting
Directs calls appropriately and accurately documents the call to a call system and registration systems
Answers questions using proper protocol and provides information to caller
Ensures that calls are forwarded appropriately
Schedules new and existing patient examinations
Registers new patients into our EHR system and provides direction regarding the new patient registration process
Handle a variety of incoming patient inquiries or requests and will use the appropriate resources to complete accurate responses
Write accurate notes in the patients' electronic health record
Updates to insurances and procedure entry
Enter, retrieve and document patient information, notes and tasks to record patient communications
Greet patients with a positive and professional attitude on the phone
Schedule patient appointments
Provide first level support to patients, answer questions
Ability to manage multiple tasks
Ability to work with set schedules