Call Center Representative (REVENUE EXAMINER I)

State of Maryland•Anne Arundel, MD

16h

About The Position

OPEN TO ALL QUALIFIED APPLICANTS This is a position specific recruitment. The resulting certified eligible list may be used to staff several current and future vacancies for this position/function only. GRADE 11 LOCATION OF POSITION This recruitment is open to individuals able to work in one of the following locations: Annapolis Baltimore POSITION DUTIES The incumbent in this entry-level position will be performing tax assessments, collections, investigations or examinations; performing duties independently as a member of an examination or collection team; and providing professional taxpayer service assistance, including the preparation of tax returns, to individuals, businesses and tax professionals within one or more of the specialized fields of revenue protection administered by the Comptroller of Maryland. These specialized fields may include sales and use tax, admissions and amusement tax, withholding tax, motor vehicle fuel tax, alcohol and tobacco tax, and any other revenue levy authorized by the legislature. Please be advised that regardless of the job function into which you are selected, Call Center duties are required. On the job training and resources to provide you with the knowledge necessary to perform the job will be provided for all positions. Telework eligibility after successful completion of probation.

Requirements

Graduation from an accredited high school or possession of a high school equivalency certificate.
Two years of experience involving one or more of the following areas: customer service, telecommunications, fiscal clerical or clerical related work.
Candidates may substitute additional education at an accredited college or university at the rate of thirty credit hours for one year of the required experience.
Candidates may substitute U.S. Armed Forces military service experience as a non-commissioned officer in accounting and budget classification or accounting and budget specialty codes in the financial clerical and technician field of work on a year-for-year basis for the required experience.

Nice To Haves

Good communication skills (both oral and writing), in both English and Spanish.
Proficient math and writing skills.
Customer service skills\experience.
Experience with various computer software systems, personal computers.
Ability to deal with the public.
Experience working with a team and experience working independently.
Experience working in high volume production environments.
Knowledge and/or experience of Maryland State Taxes.
Knowledge and/or experience of Federal Taxes.
Good organization skills & decision making.

Responsibilities

performing tax assessments, collections, investigations or examinations
performing duties independently as a member of an examination or collection team
providing professional taxpayer service assistance, including the preparation of tax returns, to individuals, businesses and tax professionals within one or more of the specialized fields of revenue protection administered by the Comptroller of Maryland
Call Center duties are required