Call Center Representative

Jerry Kelly Heating and Air Conditioning•Saint Peters, MO

5d•$19 - $22

About The Position

We are currently seeking a detail-oriented, customer-focused Customer Service Representative to join our team. The individual in this role will be responsible for managing service calls, customer calls, dispatching technicians, and optimizing operations to increase profitability. You will serve as the primary point of contact for our customers, and ensuring their needs are met promptly. Additionally, you will play a crucial role in dispatching our skilled technicians to provide on-site support. While previous dispatch experience is not required, candidates should possess excellent analytical and communication skills, as well as a keen interest in learning about the HVAC industry.

Requirements

Problem solve
Pay attention to detail
Follow established guidelines and procedures
Multi-task and work effectively in a fast-paced environment independently
Be proficient in required business software applications once trained
Sit and work for extended periods of time
Use a computer for extended periods of time
Lift up to 25 pounds
Ability to pass drug screening and background check
No criminal record
Willing and able to work a flexible schedule that could include evenings, weekends, and on-call holidays
No visible tattoos (must be able to be covered up while working)
Valid Driver's License

Responsibilities

Communicate with every customer in a courteous and professional manner.
Continuously answer the phone to assist customers.
Reply to online communications, emails answering service, website chats and text messages.
Represent the company professionally, honestly, and ethically in all business matters/concerns.
Communicate with customers through inbound and outbound calls.
Maintain and update customer database when warranted.
Maintain communication with technicians throughout service visits, adjusting dispatching as necessary to accommodate unexpected situations or emergencies.
Utilize dispatch software to track service calls, technician routes, and availability, adjusting schedules as needed.
Keep detailed records of service calls, technician routes, and customer feedback, using this data to identify areas for improvement.