Call Center Representative

Alphabe Insight Inc•Tampa, FL

3h•$18 - $25

About The Position

Job Description: We are seeking a dedicated and enthusiastic Call Center Representative to join our team. In this dynamic role, you will be the first point of contact for our customers, providing exceptional service and support with a focus on improving customer satisfaction. As a representative, you will handle inbound and outbound calls, addressing inquiries, resolving issues, and guiding customers through our products and services.

Requirements

High school diploma or equivalent; some college experience preferred.
Proven experience in a call center or customer service role.
Excellent verbal and written communication skills.
Strong problem-solving skills and the ability to think on your feet.
Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
Familiarity with customer relationship management (CRM) software is a plus.

Responsibilities

Handle customer inquiries and complaints via phone, email, and chat.
Provide accurate information regarding products and services to customers.
Resolve customer issues promptly and maintain a positive demeanor throughout the interaction.
Document customer interactions in the database for future reference and quality control.
Collaborate with team members and other departments to improve service delivery and customer satisfaction.
Conduct follow-up calls with customers to ensure their issues have been resolved to their satisfaction.