Call Center Representative

Bath Concepts Independent Dealers • Albuquerque, NM

12d • $17 - $19 • Onsite

About The Position

Poulin Design Center has been a family-owned home remodeling company for over 40 years! We are seeking a Call Center Lead-Setter who embodies our company culture, demonstrates innovation and integrity, and will help us uphold our reputation for exceptional customer service and quality work.

Requirements

• High School diploma or equivalency (required)
• 1 (+) year(s) of appointment setting and sales experience
• Proficiency in Microsoft Office 365 and various applications
• Knowledge of our brands
• A passion for customer service and working as a team
• Efficient interpersonal communication, time management, and organizational skills
• Sound decision-making, problem-solving, and adaptability to challenges

Nice To Haves

• bilingual in Spanish (preferred)

Responsibilities

• Participate in goal-setting meetings with management and team
• Operate a multi-line phone system and transfer call to the appropriate extension
• Review daily call cues to confirm appointments and leads
• Coordinate schedules for Remodel Design Associates and Solar Sales Advisors
• Provide front desk coverage for walk-in traffic and events as needed

Benefits

• 401(k) profit-sharing retirement plan
• Medical, dental, and vision insurance
• Paid time off
• Mileage reimbursement
• Employee discounts
• Referral programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED