Call Center Representative

Bath Concepts Independent DealersAlbuquerque, NM
12d$17 - $19Onsite

About The Position

Poulin Design Center has been a family-owned home remodeling company for over 40 years! We are seeking a Call Center Lead-Setter who embodies our company culture, demonstrates innovation and integrity, and will help us uphold our reputation for exceptional customer service and quality work.

Requirements

  • High School diploma or equivalency (required)
  • 1 (+) year(s) of appointment setting and sales experience
  • Proficiency in Microsoft Office 365 and various applications
  • Knowledge of our brands
  • A passion for customer service and working as a team
  • Efficient interpersonal communication, time management, and organizational skills
  • Sound decision-making, problem-solving, and adaptability to challenges

Nice To Haves

  • bilingual in Spanish (preferred)

Responsibilities

  • Participate in goal-setting meetings with management and team
  • Operate a multi-line phone system and transfer call to the appropriate extension
  • Review daily call cues to confirm appointments and leads
  • Coordinate schedules for Remodel Design Associates and Solar Sales Advisors
  • Provide front desk coverage for walk-in traffic and events as needed

Benefits

  • 401(k) profit-sharing retirement plan
  • Medical, dental, and vision insurance
  • Paid time off
  • Mileage reimbursement
  • Employee discounts
  • Referral programs
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