Call Center Representative
About The Position
Call Center Representative – Rensselaer, NY - Full time If you are looking for a position as Registration Associate in the New Patient Coordination role, in a busy Call Center in Rensselaer, full-time, this could be your opportunity. Here at St. Peter's Health Partner's, we care for more people in more places. This position is located at 295 Valley View Blvd Rensselaer, NY. Position Highlights: Quality of Life: Where career opportunities and quality of life converge Advancement: Strong orientation program, generous tuition allowance and career development Work/Life: Monday – Friday Office Hours What you will do: The New Call Center Representative is dedicated resource to support new patient appointment access. Process new patient appointment requests for Primary Care Practices (IM/FM) Point of contact for post-hospital/ED discharge appointment requests for patients with no PCP Manage internal patients’ transitions resulting from PCP departure from practice Facilitate internal transfer for patients who are “aging out” from our Pediatric division Appointment confirmation calls EPIC scheduling work queues & waitlist Good Faith Estimates Medical Record Requests New patient appointment conformation calls What you will need: Strong leadership skills required Associate’s degree preferred, High School Diploma/Equivalent Required Demonstrated proficiency with Microsoft Office product and other computer applications Demonstrated experience with delivering successful customer service Demonstrated experience with handling multiple priorities in a deadline driven environment. Managing difficult customers respectfully and without confrontation Previous medical office experience preferred Ability to lift 25 lbs. Pay Range: $17.50 - $21.80 Pay is based on experience, skills, and education. Exempt positions under the Fair Labor Standards Act (FLSA) will be paid within the base salary equivalent of the stated hourly rates. The pay range may also vary within the stated range based on location. Our Commitment Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law. Trinity Health is one of the largest not-for-profit, faith-based health care systems in the nation. Together, we’re 121,000 colleagues and nearly 36,500 physicians and clinicians caring for diverse communities across 27 states. Nationally recognized for care and experience, our system includes 101 hospitals, 126 continuing care locations, the second largest PACE program in the country, 136 urgent care locations, and many other health and well-being services. Based in Livonia, Michigan, in fiscal year 2023, we invested $1.5 billion in our communities through charity care and other community benefit programs. For more information, visit http://www.trinity-health.org. You can also follow Trinity Health on LinkedIn.
Requirements
- Strong leadership skills required
- Associate’s degree preferred, High School Diploma/Equivalent Required
- Demonstrated proficiency with Microsoft Office product and other computer applications
- Demonstrated experience with delivering successful customer service
- Demonstrated experience with handling multiple priorities in a deadline driven environment.
- Managing difficult customers respectfully and without confrontation
- Ability to lift 25 lbs.
Nice To Haves
- Previous medical office experience preferred
Responsibilities
- Process new patient appointment requests for Primary Care Practices (IM/FM)
- Point of contact for post-hospital/ED discharge appointment requests for patients with no PCP
- Manage internal patients’ transitions resulting from PCP departure from practice
- Facilitate internal transfer for patients who are “aging out” from our Pediatric division
- Appointment confirmation calls
- EPIC scheduling work queues & waitlist
- Good Faith Estimates
- Medical Record Requests
- New patient appointment conformation calls
Benefits
- Strong orientation program
- Generous tuition allowance
- Career development
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
