Call Center Representative

Together Women's Health, LLC • Flowood, MS

7d

About The Position

Southeast Urogyn, a practice partner of Together Women’s Health (TWH), an industry leading network of medical providers in the women’s health field, is adding a Call Center Representative to their team. This role is the first point of contact between patients and providers.
We are looking for a dependable team member who can multi-task and support high volume calls across all Southeast Urogyn/Ovation Clinics.

Requirements

• Strong commitment to providing excellent patient care and support.
• Manage multiple calls and perform tasks in a fast-paced environment.
• Proficiency with call center software, EHR (Athena preferred) and basic computer skills.
• Basic understanding of medical terminology and healthcare procedures.

Responsibilities

• Respond to incoming calls while always providing outstanding customer service.
• Answer patient questions and provide information regarding office hours, procedures, and directions.
• Schedule appointments and provide follow-up calls.
• Process incoming referrals
• Any additional Task to support clinic needs

Benefits

• Health Care Plan (medical, dental & vision)
• Retirement Plan with a generous company match
• Life Insurance
• Paid Time Off (because we work hard and play hard)
• Short-Term (at no cost to you) and Long-Term Disability...not to mention a team of smart, passionate and friendly people!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees