Call Center Representative

Aston Carter • Warrington Township, PA

6d • $22 - $25 • Onsite

About The Position

The call center representative will play a crucial role in assisting customers from the initial online inquiries and phone calls through to the point of sale, ensuring a seamless and satisfactory sales process.

Requirements

• 2+ years of phone customer service experience.
• Proficiency in Microsoft Office.
• Professional demeanor and willingness to communicate with customers via email and telephone.
• Ability to perform data entry tasks and record customer information in the customer service database.

Nice To Haves

• Ability to answer incoming customer inquiries via phone and email.
• Capability to collaborate with management teams to stay updated on new products, services, and policies.
• Skill in engaging with clients in a friendly and professional manner while actively listening to their concerns.

Responsibilities

• Respond to customer inquiries regarding new and pre-owned vehicle inventory via telephone and Internet daily.
• Answer customer responses and reply to customer emails promptly.
• Respond to incoming sales calls and customer inquiries promptly upon receipt.
• Determine vehicle needs by asking insightful questions and actively listening to customer requirements.
• Recommend alternative vehicle choices when necessary.
• Stay updated on new products, features, and accessories and recommend these to customers.
• Make daily follow-up calls to customers according to a predetermined work plan.
• Maintain a follow-up system that encourages repeat and referral business, enhancing customer satisfaction.
• Implement and maintain a prospect development system consistently.
• Set appointments with prospects to visit the showroom or meet at a location of their choice.
• Meet with prospects during appointment times to review vehicle choices and features, and facilitate the sales process to finalize purchases and paperwork.
• Establish, implement, and maintain personal income goals consistent with dealership productivity standards.
• Occasionally move vehicles from the lot to the front of the store for customers to test drive, and accompany customers on test drives.

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees