Call Center Representative (Weekends)
About The Position
Resolution Think LLC is an 8(a), EDWOSB, WOSB, and HUBZone-certified federal contractor providing exceptional administrative, clinical, and professional services to federal agencies nationwide. We are committed to delivering outstanding customer service and mission support to our military and civilian partners. We are seeking a highly skilled and detail-oriented Call Center Representative to support the National Institute of Health contact center. The contact center is open 7 days per week, 24 hours per day including government holidays. This is a full-time, fully on site role with no remote capabilities. Position Summary Executes frontline call handling, emergency paging, and customer service ensuring 100% accuracy for No-Fail tasks.
Requirements
- Education: High school diploma
- Experience: 2+ years of experience in a call center setting
- Candidates must meet all applicable background investigation and/or drug screening requirements as a condition of employment
Nice To Haves
- Flexibility to meet any and all scheduling requirements
- Healthcare or emergency communications experience
Responsibilities
- Manage inbound call traffic, including prioritization and coordination of emergency paging requests
- Execute signal and overhead paging in accordance with established protocols
- Provide accurate directory assistance and efficient call routing support
- Facilitate communication through CYRACOM interpreter services to support diverse caller needs
- Maintain detailed and accurate call logs and system documentation
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1-10 employees
