Call Center Representative

Alphabe Insight Inc • Boston, MA

4h • $38,000 - $42,000

About The Position

We are seeking a motivated and articulate Call Center Representative to join our Boston office. This role is ideal for individuals who excel in structured communication environments and are passionate about delivering exceptional customer interactions. The selected candidate will serve as a key point of contact between clients and partner organizations, ensuring accurate information delivery and professional representation of our brand.

Requirements

• Strong verbal communication and listening skills
• Clear and professional phone presence
• Excellent organizational and time-management abilities
• Ability to follow structured processes and guidelines
• Problem-solving mindset with attention to detail
• Proficiency in basic computer systems and data entry
• Ability to work effectively in a team-oriented environment

Responsibilities

• Handle inbound and outbound calls in a professional and timely manner
• Provide accurate information regarding services, appointments, and inquiries
• Maintain detailed and organized call records within internal systems
• Resolve client questions with efficiency and clarity
• Follow structured communication scripts and compliance guidelines
• Meet daily and weekly performance metrics
• Collaborate with internal departments to ensure seamless service delivery

Benefits

• Competitive salary ($38,000 – $42,000 annually)
• Professional growth opportunities within a structured organization
• Ongoing skills development and training programs
• Supportive and performance-driven work environment
• Clear advancement pathways
• Stable full-time employment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed