Call Center Representative

CR&R Incorporated • Stanton, CA

2d • $21 - $24 • Onsite

About The Position

The Call Center Customer Service Representative position is responsible for delivering superior customer service in a prompt, professional, and courteous manner to ensure concerns are resolved and customer satisfaction and loyalty are achieved. This position will require excellent communication skills, high level proficiency of computer skills, acute attention to detail with the ability to multi-task and a strong customer service background with experience handling high volume inbound calls from customers.

Requirements

• Minimum 1 year of experience in high volume (greater than 70 calls per day) call center
• In Person and/or Phone Customer Service experience
• Excellent written and verbal communication skills.
• Must be self-motivated and be able to multi-task
• Strong active listening skills, ability to grasp concepts quickly, and good follow-through skills.
• Adhere to assigned work schedule
• Capacity to work overtime as required.
• High School diploma.

Nice To Haves

• Bi-lingual beneficial to position.

Responsibilities

• Self-Promote by mastering Levels 1 through 3 (Resi/Comm/Temp Serv) to assist all customers across all regions.
• Assist customers with goal of achieving customer satisfaction on every call.
• Learn in-house information library and application system to enter payments, work orders for deliveries, exchanges, etc.
• Manage 70 - 120 incoming calls per day.
• Accurately document customer interactions and resolutions.
• Handle all other duties and assignments as required.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED