Call Center Representative

TEKsystems • Daytona Beach, FL

4d • $18 - $20 • Hybrid

About The Position

The client is expanding their Claims customer service representative. This is a high-level call center role focused primarily on homeowner claims. Call durations can range from 1 minute to 45 minutes, often involving customers who are frustrated due to delayed repairs or held funds.

Requirements

• Customer service
• Inbound call handling
• Escalation management
• Contact center experience
• Mortgage or insurance knowledge (preferred)
• Bilingual (Spanish preferred)
• Working cellphone with active service (required for dual authentication)
• 1–2 years of call center experience (preferably in escalations, claims, or insurance)
• Ability to handle difficult and high-pressure conversations (“thick skin”)
• Proficient with Windows PCs and navigating complex systems
• Typing speed of at least 35 WPM
• Strong verbal and written communication skills
• Reliable transportation (references will be checked)

Nice To Haves

• Insurance or mortgage
• Experience handling auto claims or other claim types
• Previous Medicaid or Medicare call center experience

Responsibilities

• Handle approximately 40–50 inbound calls per day, depending on call length
• Assist customers with existing homeowner claims
• Navigate multiple systems to research and resolve inquiries
• Use claim tools to provide accurate and timely information
• Handle escalated calls when necessary
• Serve as a liaison between Proctor, homeowners, and lenders
• Maintain professionalism while managing upset or frustrated customers
• Document all interactions and updates in the claim system
• Make outbound calls as required
• Apply strong problem-solving and conflict-resolution skills

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed