Call Center Representative

TEG Federal Credit Union•Fishkill, NY

5d•$20 - $22•Onsite

About The Position

At TEG Federal Credit Union , we’re more than just a financial institution — we’re a team that cares for each other, our members, and our community. We’re looking for a Call Center Representative to join our Solutions Center team in Fishkill, NY . This role is all about helping members over the phone: answering questions, resolving issues, and guiding them to products and services that support their financial well-being. If you enjoy problem-solving, building relationships, and delivering exceptional customer service, this is the opportunity for you. At TEG Federal Credit Union, you’re not just filling a seat — you’re making a difference. Join us in empowering members to embrace financial well-being every day. About TEG Federal Credit Union: With over $400 Million in assets located in beautiful Hudson Valley, NY, TEG Federal Credit Union has over 37,000 members, 9 branches, an amazing employee culture, strong history of member service excellence and is one of the most respected financially sound organizations in the area. Our vision at TEG is to empower our members to embrace their financial wellbeing each and every day. TEG’s mission is to enrich the lives of our members by providing quality financial services within the credit union philosophy of ‘people helping people,’ while maintaining a strong financial foundation. TEG Federal Credit Union is an Equal Opportunity Employer. Applications are considered on the basis of skills, experience and qualifications without regard to race, age, creed, color, nationality, gender, sexual orientation, gender identity, marital status, military background, disability or any other legally protected status. All employment related decisions are made in accord with this policy. TEG Federal Credit Union participates in the E-Verify program to confirm the employment eligibility of all newly hired employees. For more information on E-Verify, please visit www.e-verify.gov .

Requirements

1–3 years of customer service or banking experience (call center experience preferred).
High school diploma or GED required.
Strong communication, listening, and problem-solving skills.
Comfortable using Microsoft Word and Windows-based programs; accurate typing and computer skills.
Ability to handle confidential member information with discretion.
Flexible availability, including Saturdays.

Responsibilities

Handle member service requests such as address changes, check orders, stop payments, lien releases, and card replacements.
Assist members with mobile and online banking questions.
Research and resolve member issues, following up by phone, email, or mail as needed.
Identify opportunities to support members’ financial fitness by recommending appropriate credit union products and services.
Accurately verify member identity and maintain confidentiality at all times.
Perform other duties as needed to support the Solutions Center team.