Call Center Representative

Aston Carter•Hatboro, PA

3d•$22 - $25•Onsite

About The Position

The Call Center Representative supports customers throughout the vehicle sales process, from the initial online or phone inquiry through to the final purchase. This role focuses on responding to customer questions, understanding their vehicle needs, setting and attending appointments, and coordinating closely with dealership staff to ensure a smooth and positive buying experience.

Requirements

At least 2 years of phone-based customer service experience.
Proficiency with Microsoft Office applications.
Strong verbal and written communication skills for interacting with customers via phone and email.
Ability and willingness to perform accurate data entry in a customer service database.
Demonstrated customer service mindset with the ability to actively listen and respond to customer needs.
Ability to manage multiple customer inquiries and follow-ups in a fast-paced environment.
Professional demeanor and comfort speaking with customers over the phone and via email.

Nice To Haves

Experience working in a call center, automotive, or retail sales environment is beneficial.
Familiarity with customer relationship management (CRM) or similar database systems is an advantage.
Goal-oriented approach with the ability to set and work toward personal productivity and income targets.
Strong organizational skills to manage follow-up systems and prospect development activities.
Ability to learn and retain information about vehicle features, options, and accessories.
Comfort accompanying customers on test drives and representing the dealership in a professional manner.

Responsibilities

Respond to customer inquiries about new and pre-owned vehicle inventory via telephone and internet on a daily basis.
Answer incoming customer calls and emails promptly, providing accurate information and a professional level of service.
Determine each customer’s vehicle needs by asking thoughtful questions and actively listening to their preferences and concerns.
Recommend appropriate vehicle options and suggest alternative choices when the initial selection is not available or suitable.
Stay current on new products, features, accessories, and promotions, and recommend these to customers as appropriate.
Make daily follow-up calls to customers according to a predetermined work plan to support ongoing engagement and sales opportunities.
Maintain a structured follow-up system that encourages repeat business and referrals and contributes to high levels of customer satisfaction.
Maintain and consistently use a prospect development system to track and nurture potential customers.
Set appointments with prospects to visit the showroom or meet at a mutually convenient location.
Meet with prospects during scheduled appointments, review vehicle choices and features, and guide them through all steps of the sales process.
Collaborate with dealership staff to finalize purchases and complete necessary paperwork accurately and efficiently.
Move vehicles from the lot to the front of the store when needed and accompany customers on test drives.
Establish, implement, and maintain personal income and performance goals that align with dealership productivity standards.
Record and update customer information and interactions in the customer service database with a high degree of accuracy.
Collaborate with management and team members to stay updated on new products, services, and policies.
Engage with clients in a friendly, professional manner while actively listening to their concerns and addressing questions.