Call Center Representative- Reno, Nevada- Remote

Gainwell Technologies LLC

2d•$29,100 - $41,600•Remote

About The Position

As a Call Center Representative at Gainwell supporting the State of Nevada, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve a community’s most vulnerable. Connect your passion with purpose, teaming with people who thrive on findinginnovative solutions to some of healthcare’s biggest challenges. Here are the details on this position. Your role in our mission

Requirements

2+ years of customer service experience (call center or healthcare background preferred).
Strong written and verbal communication skills.
Proficiency with Microsoft Office (Word, Outlook, Excel, Teams) and web browsers (Chrome/Edge).
Detail-oriented, problem-solving mindset with eagerness to learn.

Nice To Haves

Prior remote/work-from-home experience is a plus.
Medicaid or insurance experience is a plus, but not required.

Responsibilities

Handle inbound calls, providing professional and accurate assistance to members, providers, and partners.
Research and resolve inquiries in a timely manner using multiple systems and resources.
Document all call interactions clearly and accurately.
Manage multiple responsibilities at once (taking calls, entering notes, navigating systems).
Contribute to a positive, supportive, and performance-driven team culture.