Call Center Representative

People's Community Clinic Austin • Austin, TX

59d • $16 - $18

About The Position

Call Center Representatives support the mission of People's Community Clinic by helping coordinate the flow of patient callers in a manner that reflects superior customer service and ensures timely patient care. The starting range for this position is $16.00 - $18.00 hourly.

Requirements

• Education: High school diploma/GED required. Some college preferred.
• Experience: Two years of experience working in a physican's office or healthcare facility; Call center experience strongly preferred.
• Bilingual English/Spanish
• Exceptional customer service skills
• Ability to interact successfully with people from a variety of backgrounds and abilities.
• Basic computer literacy
• Working knowledge of electronic medical records and practice management systems.
• Ability to multi-task in a high change environment

Responsibilities

• Answer all incoming calls in a timely, professional and courteous manner
• Schedule new and return appointments for patients following scheduling guidelines
• Explain registration process and give directions to new patients; explain procedure preparation to patients as needed
• Assist callers with information and referral to appropriate resources
• Review and check insurance eligibility; explain required documents
• Retrieve calls from voice mail and assist callers as needed
• Identify opportunities to improve work flow, work processes and patient care, and work cooperatively to implement these and other quality improvements
• Adhere to HIPAA guidelines

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Ambulatory Health Care Services
• Education Level: High school or GED
• Number of Employees: 51-100 employees