Call Center Representative

Louisiana Eye and Laser Center • Alexandria, LA

4d

About The Position

This position is responsible for doing everything necessary to maintain Louisiana Eye and Laser Center’s growth, patient and physician satisfaction.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Requirements

• Strong computer skills
• Proficient in Microsoft Excel, Word and Outlook
• Excellent interpersonal communication skills
• Must be able to work some weekends
• Strong problem-solving abilities
• High degree of initiative
• Ability to multitask
• Effective time management
• Patient-centered
• High School Diploma or GED (Required)

Nice To Haves

• Experience working in a professional Call Center that is fast paced with heavy call volume (Preferred)
• Experience working in the ophthalmology/medical field (Preferred)
• Medical terminology knowledge (Preferred)

Responsibilities

• Handling a high volume of calls on a daily basis and take appropriate action for each call.
• Maintain and elevate customer satisfaction
• Ability to learn our information system quickly
• Able to speak with patients and how to educate them over the phone
• Meet customer service targets and goals
• Scheduling patients
• Monitoring provider schedules
• Other duties

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees