Call Center Representative

TEN Credit Union•Cookeville, TN

7d•$21•Onsite

About The Position

Join our dynamic Operations Team in Cookeville, TN We're seeking an energetic and service-oriented Call Center Representative to join our team at our Cookeville branch. This is a full-time role ideal for someone eager to grow their career in the credit union industry. You'll be the first point of contact via phone for our members, delivering exceptional service and resolving inquiries with professionalism and care. About TEN Credit Union At TENCU, we believe in building a team that is guided by our core values of Member-Centric, Integrity, and Innovation. While we take our work seriously, we don't take ourselves too seriously. We're a team of innovators driven by creativity, collaboration and, above all, the joy we find in what we do.

Requirements

High school diploma or equivalent (required)
Minimum one year of customer service experience; call center or financial institution experience preferred
Professional demeanor and pleasant telephone voice
Ability to multitask and handle frequent interruptions
Must be able to work in a non-smoking environment
Must be able to sit and stand for extended periods
Ability to use a computer for long periods of time
Ability to lift up to 25 pounds
To be hired for this position the candidate must pass a drug screen and background check

Nice To Haves

A high level of proficiency in English and Spanish is preferred.

Responsibilities

Provide friendly and efficient service via phone and email
Complete transactions and perform account maintenance
Assist members with product and service inquiries
Process consumer loan applications in compliance with regulations and internal policies
Strive for first-call resolution and a positive member experience