Call Center Representative-On Site ( Gardena or Palmdale)
About The Position
Northrop Grumman Federal Credit Union (NGFCU) is currently seeking a Call Center Representative I in its Gardena, CA, and Palmdale, CA, . The Call Center Representative will be responsible for providing phone support to the members calling the call center. These responsibilities include, but are not limited to, providing counsel to new and existing members, in regards to various credit union products and services, and performing assigned teller tasks associated with the processing of member transactions. These transactions may include, member inquiries, processing mail, wire processing and authorized account changes. Call Center representatives may also assist members with opening new accounts and will be responsible for staying current with all applicable policies and procedures.
Requirements
- Candidates must hold a High School Diploma or GED
- at least one year of experience working in a financial institution while demonstrating success performing Teller functions
- basic knowledge of Teller functions, new accounts, and member service and loan products
- results oriented and motivated individual
- strong verbal and written communication skills with a level of comfort communicating with members through multiple communication channels
- experience processing monetary transactions with an attention to detail in completing assigned tasks
- proven customer service and analytic capabilities
- demonstrated ability to research and respond to routine member inquiries
Responsibilities
- providing phone support to the members calling the call center
- providing counsel to new and existing members, in regards to various credit union products and services
- performing assigned teller tasks associated with the processing of member transactions
- processing mail
- wire processing
- authorized account changes
- assisting members with opening new accounts
- staying current with all applicable policies and procedures
Benefits
- medical
- dental
- vision
- disability and life insurance
- 401(k)-profit sharing plan with employer matching
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
101-250 employees
