Call Center Receptionist

CenterWell • San Antonio, TX

1d • Onsite

About The Position

Become a part of our caring community and help us put health first Healthcare is not just about health anymore. It is about caring for family, friends, finances, and personal life goals. It is about living life fully. At Conviva, a wholly owned subsidiary of Humana, Inc., we want to help people everywhere, including our team members, lead their best lives. We support our team members to be happier, healthier, and more productive in their professional and personal lives. We encourage our people to build relationships that inspire, support, and challenge them. We promote lifelong well-being by giving our team members fresh perspective, new insights, and exciting opportunities to enhance their careers. At Conviva, we are seeking innovative people who want to make positive changes in their lives, the lives of our patients, and the healthcare industry. As the Receptionist, you are the first impression of the center. You will welcome patients and coordinate front-desk activities. The ideal candidate will have a friendly and easy-going personality.

Requirements

• High School Diploma or GED
• 1 year or more of experience working in a Healthcare setting preferred, but will consider candidates with a strong Customer Service background in Retail Hospitality, Call Centers, etc.
• Excellent customer service and phone etiquette
• Knowledge of MS Office (Word, Excel, Outlook, Access)
• Must be able to work at: 7031 Marbach Rd, San Antonio, TX 78227

Nice To Haves

• Value-based care model experience
• Knowledge of Medical Terminology
• Experience with EMR Systems (Electronic Medical Records)
• Bilingual in English and Spanish

Responsibilities

• Answer phone calls utilizing a multi‐line telephone system.
• Ensure accurate and timely processing of all requests by taking appropriate action, such as scheduling appointments, taking messages, transferring calls to appropriate staff.
• Ensure thorough records are maintained by documenting discussion, messages and actions taken to process inquiries.
• Resolve patient issues through independent problem solving and with a goal of first call.
• Use your skills to make an impact

Benefits

• Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED